Job Description

**Before you apply to a job, select your language preference from the options available at the top right of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. **Job Description:** The Customer Relationship Manager leads and optimizes operations for UPS Capital products and services within APAC Region. This role is responsible for overseeing end to end operational performance to deliver exceptional customer satisfaction, implement processes and procedures to secure efficient operations, compliance and profitability within the countries served at APAC. This role leads all operations team within the Region, fostering a culture of accountability, innovation and high performance. The ideal candidate brings strong operational acumen, effective problem-solving skills, future focus mindset and focus on customer centricity. Key responsibilities: 1) Customer experience: ensures seamless and effective customer journey, ensuring operational process and touchpoints align with customer satisfaction goals and operational excellence. 2) Book of business management: lead and oversee customers profitability, growth and performance within the countries served. 3) Underwriting oversight: ensure consistent, profitable underwriting policies aligned with company's policies and objectives, market trends and regulatory requirements. 4) Claims oversight oversees claim's function, ensuring efficiency and high service standards. 5) Process and compliance: develop, implement and continuously improve operational procedures to align with industry best practices, government and industry regulations. Qualifications: * Bachelor's degree in Business Administration, Engineering or related field. * +3 years of experience in operational roles. * Strong leadership skills and team management within cross functional teams. * Problem solving and decision-making skills. Key competencies: * Strategic and operational mindset. * Problem solving and analytical thinking. * Operational excellence. * Change management. **Employee Type:** Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Job Tags

Permanent employment,

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