APAC Customer Relationship Manager Job at UPS, United States

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  • UPS
  • United States

Job Description

**직무 지원 이전에 이 페이지의 오른쪽 상단에 있는 옵션에서 언어 환경설정을 선택합니다.** Fortune Global 500에 선정된 기업에서 다음과 같은 기회를 경험할 수 있습니다. 가능성을 혁신 및 구상하고, 보상 문화를 경험하며, 매일 더 나아질 수 있도록 지원하는 인재 팀과 협력할 수 있습니다. UPS를 더 발전된 내일로 이끄는 것은 바로 역량과 열정을 지닌 사람입니다. 역량을 보유하고, 자기 자신은 물론 팀을 이끌 수 있는 인재를 위해 기술을 배양하고 다음 단계로 나아갈 수 있게 할 직무들이 준비되어 있습니다. **직무 설명:** The Customer Relationship Manager leads and optimizes operations for UPS Capital products and services within APAC Region. This role is responsible for overseeing end to end operational performance to deliver exceptional customer satisfaction, implement processes and procedures to secure efficient operations, compliance and profitability within the countries served at APAC. This role leads all operations team within the Region, fostering a culture of accountability, innovation and high performance. The ideal candidate brings strong operational acumen, effective problem-solving skills, future focus mindset and focus on customer centricity. Key responsibilities: 1) Customer experience: ensures seamless and effective customer journey, ensuring operational process and touchpoints align with customer satisfaction goals and operational excellence. 2) Book of business management: lead and oversee customers profitability, growth and performance within the countries served. 3) Underwriting oversight: ensure consistent, profitable underwriting policies aligned with company's policies and objectives, market trends and regulatory requirements. 4) Claims oversight oversees claim's function, ensuring efficiency and high service standards. 5) Process and compliance: develop, implement and continuously improve operational procedures to align with industry best practices, government and industry regulations. Qualifications: * Bachelor's degree in Business Administration, Engineering or related field. * +3 years of experience in operational roles. * Strong leadership skills and team management within cross functional teams. * Problem solving and decision-making skills. Key competencies: * Strategic and operational mindset. * Problem solving and analytical thinking. * Operational excellence. * Change management. **직원 유형:** 정규직 UPS는 차별, 괴롭힘 및 보복이 없는 일터를 제공하기 위해 최선을 다하고 있습니다.

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