Job Description

Responsibilities: 

• Greet all guests warmly and friendly, offering assistance, including escorting guests to their rooms, and helping with luggage.
• Informing guests of all the property amenities, hours of operation and local areas of interest and activities.
• Reviewing the room features to the guest (use of the room key, hydration stations, in-room safe and other services).
• Responds to all guest requests appropriately and remains alert, courteous, and helpful to guests and fellow associates always.
• Assisting with arrival of vehicles on the porte cochere and providing information on parking information and retrieval of vehicle.
• Responsible for doorperson coverage as needed.
• Maintain front porte-cochere and lobby in a clean and tidy manner.
• Assist with luggage storage, retrieval, and departure from the room in a timely manner.
• Attend all designated staff meetings and training sessions.
• Communicate any needs or concerns within the hotel with the appropriate departments.
• Delivery of guest requests and final folios to the rooms.
• Ample knowledge of property layout, activities, outlets, group meetings and hours of operation.
• Follow all Loss Prevention procedures regarding guest property, safety, and security. Report any concerns to department managers or loss prevention in a timely manner.
• Drives automobile to parking space.
• Takes numbered tag from customer, locates automobile, and surrenders it to customer.

Qualifications:

• Candidates must have previous customer service experience; hotel experience is preferred.
• Follow all company policies, procedures and report accidents, injuries, and unsafe work conditions to manager.
• Excellent customer service, anticipation of guest needs and problem-solving skills are required.
• Must have strong communication, presentation, training, and organizational skills.
• Maintain a professional business appearance, attitude, and performance.
• Must be able to work a flexible schedule including overnight shifts, weekends, and holidays.
• Must have a valid driver’s license and an excellent driving record.
• Lift, carry, and place objects weighing up to 50 lbs. without assistance.
• Move, push, and pull objects weighing up to 200 lbs. without assistance.
• Stand, walk or sit for an extended period or for an entire work shift.
• Maintains excellent driving record.
• Ability to drive a manual shift vehicle.
• This position is a full-time, on-site position with no work from home flexibility.

This resort offers breathtaking valley views, over 40,000 square feet of versatile indoor and outdoor event spaces, and 353 newly renovated guest rooms. Our diverse dining outlets include the award-winning Top of The Rock restaurant, celebrated for its excellence with multiple diner’s choice awards.

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