Job Description

Job Description and Duties

An important leadership position is now available. As an executive, you will be able to work on programs that are vital to the economic growth of our community and state. We recognize the strength in teamwork. We know that by encouraging collaboration and diversity, the best ideas will flourish. Be part of a team that prides itself in making a difference for Californians.

What difference will you make for California?

Under the administrative direction of the Tax Branch Deputy Director, the Chief of Tax Processing and Accounting Division (TPAD) is responsible for front-end processing and employer account management functions for the EDD. In this role, the Chief plans, organizes, facilitates, and evaluates the activities of the Registration and Rate Program (RRP), Taxpayer Education and Assistance (TEA) program, and Post Processing Operations (PPO). The Chief establishes and carries out the Division’s mission, in alignment with Tax Branch and Department objectives; actively participates as a member of the Tax Branch Executive Team (BET) in establishing policy and direction for the Branch; provides guidance and consultation to subordinate managers; works with Division management to develop goals and monitor outcomes of the RRP, TEA, and PPO programs; serves as the department’s representative in working with other tax agencies including the Franchise Tax Board, California Department of Tax and Fee Administration, Internal Revenue Service, employers, and the public to resolve or respond to problems and requests for information and assistance; effectively manages and controls the Division's budget and staffing resources.

You will find additional information about the job in the .

Special Requirements

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Please see the Statement of Qualifications section.

Benefits

Statement of Qualifications

The Statement of Qualifications (SOQ) serves as the examination for the CEA position.

Applications must include a Statement of Qualification (SOQ) which describes how your work experience and education qualify you for this position. Your response must be no longer than three pages, single-spaced, and not less than 12-point font. CANDIDATES WHO FAIL TO SUBMIT A SOQ WILL BE ELIMINATED FROM THE EXAM. RESUMES DO NOT TAKE THE PLACE OF THE SOQ.

A SOQ is a narrative discussion of how your education, training, experience, knowledge, skills, and abilities meet the minimum qualifications for this position. The SOQ must be completed in the exact order the following factors are presented:

1. Strong leadership and management team experience demonstrating an ability to create a clear vision, set goals and expectations, encourage leadership and initiative at all levels, and use sound judgment in managing complex and varied programs. You must state how many years of experience you possess in this area, the employer from which you received this experience, and the contact information for a professional reference that can verify your experience.

2. Demonstrated ability to coach employees and create a work environment that stimulates learning, encourages growth, and recognizes individual achievements to ensure peak performance. You must state how many years of experience you possess in this area, the employer from which you received this experience, and the contact information for a professional reference that can verify your experience.

3. Demonstrated knowledge and effectiveness of business processing reengineering and in implementing initiatives and policies. In line with continuous process improvement, demonstrated knowledge and applied experience of quality customer service principles and use of customer expectations to improve processes and/or products. You must state how many years of experience you possess in this area, the employer from which you received this experience, and the contact information for a professional reference that can verify your experience.

4. Demonstrated knowledge and applied experience of state and federal laws, rules, policies, and procedures relating to tax issues affecting Departmental programs and having broad statewide impact. You must state how many years of experience you possess in this area, the employer from which you received this experience, and the contact information for a professional reference that can verify your experience.

5. Demonstrated knowledge with the Employment Development Department’s major programs including Unemployment Insurance, Disability Insurance, Employment Tax, and Workforce Services and applied experience working with benefit programs or tax programs. You must state how many years of experience you possess in this area, the employer from which you received this experience, and the contact information for a professional reference that can verify your experience.

6. Knowledge and demonstrated experience of the principles and practices of organization, fiscal and human resource management, the legislative process, and the Department’s equal employment opportunity program. You must state how many years of experience you possess in this area, the employer from which you received this experience, and the contact information for a professional reference that can verify your experience.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - The Statement of Qualifications (SOQ) serves as the examination for the CEA position. Applications must include a SOQ which describes how your work experience, and education qualify you for this position. Your response must be no longer than three pages, single-spaced, and not less than 12-point font. Your response must be numbered and address each of the questions listed in the Statement of Qualifications section of the job posting. Failure to follow these instructions may result in elimination from the exam.

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