Job Description

Title: Customer Service Representative
Employee Status: Regular Full Time
Work From Home Option: Hybrid - 2 Days/Week (40% Remote)
FLSA Status: Non-Exempt
Job Overview
The Customer Service Representative is primarily responsible for providing effective customer service for all internal and external calls by utilizing in-depth knowledge of company products and programs as well as team player within the department.
Essential Functions
Provide general customer service information. (Hours of operation, directions, etc.)
Ability to handle heavy call volumes of both inbound and outbound.
Assist NYRA Bets and all other affiliate partners/customers with account inquiries.
Troubleshoot password and basic technical/app inquiries.
Research any misapplied information or customer discrepancies.
Provide special event, promotions and wagering details.
Assist customer via telephone and live chat as needed.
Performs other duties as assigned by supervisors or other senior management.
Qualifications
High School Diploma or Technical Certification
Minimum three (3) years of experience in a call center or a customer service position with focus on customer, responding to and/or resolving customer inquiries via phone, live chat, and email.
Must have the flexibility to work weekends, holidays, or other shifts.
Must have a dedicated/secure space when working from home.
Strong computer skills (Microsoft and basic internet navigation)
Able to handle high call volumes and excellent phone etiquette.
Strong Organizational skills
Attention to detail.
Ability to multi-task and data entry
Strong verbal communication
Protect organizations values by keeping information confidential.
Ability to adapt quickly to change, learn, and balance the understanding of different products.
Summary Of Physical Requirements And Work Environment
Walking and sitting
Pay Range / Salary: $17.00

Job Tags

Holiday work, Full time, Shift work, Weekend work, 2 days per week,

Similar Jobs

Soft source inc

Data Engineer Job at Soft source inc

...Design and maintain robust, secure, and high-performance data pipelines to support DAISY's processing and analytics workflows Implement... ...Strong scripting skills in Python , Bash , or similar Experience in the Oil & Gas industry is a plus...

Mayo Clinic

Logistics Specialist - Supply Chain Management Job at Mayo Clinic

...your future. Responsibilities Logistics Specialist is responsible for... ...inventory control, transportation, records management, warehousing, and storage of products. Possesses Subject Matter Expertise for supply chain related systems used within Logistics (...

ABF Freight

CDL-A Local Truck Driver - Full-Time, Home Daily Job at ABF Freight

Job DescriptionPickup and delivery of cargo to and from various destinations usually within proximity of the consolidation/distribution center. The loading and unloading of trailers utilizing the same techniques, technology and procedures as a dock worker. Actual duties...

McInnis Inc.

Development & Construction Coordinator Job at McInnis Inc.

...Haven Style Apizza since 1938, is expanding our locations and corporate team nationwide! Famous for our distinctive tomato sauce and chewy, crispy crust with an iconic oven-kissed char, Sallys draws pizza fans from around the world. We hand-craft authentic pizza in...

Optum

Pharmacy Delivery Driver - Portland, OR Job at Optum

...their treatment plans. Our personalized services - in-clinic pharmacies, medication management and more - are leading the way to a... ...Connecting. Growing together. We are seeking a Pharmacy Delivery Driver to make deliveries to and from the pharmacy, clinic and resident...

Customer Service Representative Job at The New York Racing Association, Jamaica, NY

Y3plV3AzUXhJbU1ORVFhb2VhMFRMUko1ZWc9PQ==