Customer Service Specialist Job at BrandCoven, Rocky Mount, NC

Y2pPVnFYZ3pJMlFKRWdxcWY2TVJKQlJ6ZXc9PQ==
  • BrandCoven
  • Rocky Mount, NC

Job Description

This is a remote position.

As a Customer Support Specialist, you will be the first point of contact for customers. You will troubleshoot issues, answer questions, and provide solutions to ensure a high level of customer satisfaction. You’ll be an essential part of our team, helping to maintain positive relationships with our customers.

Responsibilities:

  • Respond to customer inquiries via multiple channels (email, chat, phone).
  • Troubleshoot technical issues and provide clear solutions.
  • Maintain detailed records of customer interactions.
  • Collaborate with the technical team to resolve complex issues.
  • Ensure customer satisfaction and retention by providing excellent service.


Requirements

Requirements:

  • 1+ years of proven customer success experience.
  • Strong communication, interpersonal, and problem-solving skills.
  • Excellent analytical and strategic thinking abilities.
  • Ability to work in a fast-paced environment and prioritize multiple clients.
  • Good business acumen and understanding of customer service principles.
  • High school diploma or Bachelor's degree in a related field
  • Proficiency in customer relationship management (CRM) software, helpdesk software, or other relevant technology.


Benefits

Benefits:

  • Competitive salary and benefits package.
  • Opportunity to work with diverse clients and drive business growth.
  • Collaborative and dynamic work environment.
  • Professional growth and development opportunities.
  • Flexible work arrangements (remote or hybrid).
  • Paid time off and paid holidays


Job Tags

Holiday work, Permanent employment, Remote job, Flexible hours,

Similar Jobs

Special Citizens Futures Unlimited

Direct Support Professional DSP Job at Special Citizens Futures Unlimited

 ...FULL-TIME & PART-TIME. Click apply to view availableshifts. Salary: $17.77 per hour plus benefits! As a Direct Support Professional (DSP), you will be working with adults with Autism in their residential group homes by helping them with their daily living activities... 

Stake Recruiting

Online Game Tester Job at Stake Recruiting

 ...will play a crucial role in ensuring the continuous operation of online games released to the public. Duties: Test different...  ...Safari, Edge, etc.) Ability to do online research (i.e. google searches, etc.) Ability to create testing strategies (or find them online... 

Hampton Behavioral Health Center

MUSIC, RECREATION OR ART THERAPIST- PER DIEM Job at Hampton Behavioral Health Center

 ...Hampton Behavioral Health Centers mission website: Hampton is currently looking for a Per Diem Music or Recreation or Art Therapist. Please visit our website for more information: Provides direct patient care on assigned units; including Creative... 

Saint Vincent Hospital

Critical Care Intensivist in Worcester, MA Job at Saint Vincent Hospital

 ...Are you a pulmonary critical care intensivist ready to elevate patient care and make a lasting impact? TeamHealth and Saint Vincent Hospital in Worcester, Massachusetts, are seeking a board-certified or board-eligible intensivist trained in pulmonary and critical care... 

Guangzhou Baitong E-commerce Co., Ltd

Tiktok Streamer Job at Guangzhou Baitong E-commerce Co., Ltd

Conduct sales-driven live streams on TikTok. Present and promote products/services engagingly, explain details, answer questions promptly, and use interactive methods to draw viewers and boost sales. Work closely with the team to plan live stream content. Follow scripts...