IT Support Technician Job at Tivolisworld LLC, Richmond, VA

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  • Tivolisworld LLC
  • Richmond, VA

Job Description

About the Role:

Tivoli’sWorld Staffing is seeking a dependable and technically skilled IT Support Technician to support our clients' growing technology needs. This position is ideal for candidates experienced in both on-site and remote technical support , capable of troubleshooting a variety of IT issues across hardware, software, and networks.

Key Responsibilities:

  • Provide front-line remote and on-site technical support for desktops, laptops, printers, and mobile devices

  • Troubleshoot a wide range of technical issues including software errors, hardware failures, and connectivity problems

  • Assist with user account setup, email configuration, password resets, and basic network access support

  • Guide users through issue resolution remotely via phone, email, or screen-sharing tools

  • Install, configure, and update operating systems and applications

  • Maintain ticket logs, documentation, and escalate complex cases to senior support when necessary

  • Ensure client systems follow company policies and meet security standards

Requirements

Skills & Qualifications:

  • Strong troubleshooting skills across hardware, software, and networking environments

  • Proficient in remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop, Zoom, etc.)

  • Familiarity with Windows, macOS, and basic mobile operating systems

  • Experience with cloud platforms and business applications like Microsoft 365 and Google Workspace

  • Clear communication skills and a professional, customer-focused approach

  • Ability to multitask and prioritize in a fast-paced support environment

Preferred Certifications (not required):

  • CompTIA A+ or Network+

  • Microsoft Certified: Modern Desktop Administrator Associate

  • Google IT Support Professional Certificate

Education & Experience:

  • Associate degree in IT, Computer Science, or related field

  • 1–2 years of prior helpdesk or IT support experience

Benefits

Benefits of Working with Tivoli’sWorld:

  • Competitive bi-weekly pay

  • Temp-to-perm growth opportunities with reputable companies

  • Hands-on experience with varied client environments

  • Flexible assignments including remote and hybrid options

  • Supportive agency team helping match you with the right roles

  • Quick onboarding process and access to tools you need to succeed

Join a network of professionals who thrive in dynamic, tech-driven environments. Apply today and take the next step in your IT support career with Tivoli’sWorld.

Job Tags

Weekly pay, Permanent employment, Temporary work, Remote job, Flexible hours,

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