Job Description
Customer Service Representative (Hybrid Role)
Location: Fort Lauderdale, FL (Hybrid - Work from home eligibility after meeting criteria and completing one week of in-office onboarding/training)
Are you passionate about helping others and providing top-notch customer service? We're looking for an enthusiastic and self-motivated Customer Service Representative to join our team! In this role, you'll play a key part in supporting customers, ensuring their needs are met, and making a positive impact with every interaction.
About the Role:
As a Customer Service Representative, you'll be the first point of contact for customers, assisting them with inquiries, scheduling appointments, and providing information in a friendly and professional manner. You should thrive in a fast-paced environment, be adaptable to changing guidelines, and have a strong attention to detail.
What You'll Do:
Handle incoming customer calls with professionalism and efficiency
Book appointments accurately while maintaining high data integrity
Communicate clearly and effectively, both verbally and in writing
Identify and escalate customer issues when necessary
Stay up to date on process changes and adapt quickly
Provide clear information and answer customer questions
Maintain quality standards and adhere to company guidelines
What We're Looking For:
Education: High school diploma or GED
Experience: At least one year of experience in a call center or retail customer service environment preferred
Strong verbal and written communication skills
Ability to multitask—talking on the phone while navigating a computer
Typing speed of at least 25 words per minute is a plus
A passion for providing excellent customer service
Must be able to pass a background check
What We Offer:
Opportunity to work from home (after meeting eligibility requirements)
Company-paid $15,000 Life Insurance
401K plan with company match (eligible after one year)
Fun incentives like gift card drawings and contests for meeting goals
Career development and learning opportunities
Casual dress code
Ready to Join Us?
If this sounds like the perfect fit for you, we'd love to hear from you! Apply today, and if selected, we'll reach out to schedule a virtual interview.
Employment Type: Part-Time
Salary: $ 14.00 19.00 Per Hour
Job Tags
Hourly pay, Casual work, Remote job, Night shift, Weekend work,