CornerStone Staffing has partnered with a local financial Institution and is seeking a Senior Personal Banker
If you have previous experience working at a credit union or local bank? We want to hear from you!
APPLY TODAY to start a CAREER!
Job Title: Senior Personal Banker
Location: Dallas, TX
Schedule: Monday-Friday, 9 AM - 4PM - 35 hours per week TEMP
Pay: $21.00+/hour DOE
Responsibilities
Provides assistance to other branches and departments as needed. This role strives to deliver excellent customer service to the bank’s internal and external customers.
Answer phone for any incoming calls, maintain service levels emphasizing service or product features and benefit.
Reach out by phone, email and/or mail to ensure all customer related inquiries received via mail, email is clearly documented upon receipt as assigned.
Open New Account Enrollments in JHA- mail out Welcome Packets for new Customers, process Account Maintenance and Perform Customer Identification through OFAC/CIP verification process for account opening (new enrollment). Capturing of accurate and complete information
Research customer questions regarding electronic funds transfers and initiate “Reg E” disputes when appropriate, including the completion of all necessary documents and affidavits
Relate customer requests for service charge rebates to the assistant vice president and vice president of
operations.
Process necessary paperwork to rebate customer service charges.
Verify information on ATM/debit card applications to the information in customer database. Send exceptions to personal banking counselors for corrections.
Update the system with messages regarding ATM/debit cards and service charge rebates.
Perform customer requested research, including printing statement and check copies.
Input, maintain and/ or delete ATM and debit cards within system.
Transfer funds to cover customer overdrafts as directed by bank operations.
Notify the research and adjustment coordinator of required adjustments as reported by customers.
Other duties as needed
Job Requirements:
HS Diploma Required
1+ years of experience in banking industry including ACH, payment processing, data entry and customer service
Soft credit check required
Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint), required
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