Service Delivery Manager - California Onsite Role.... Job at Last word Consulting Inc, San Diego, CA

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  • Last word Consulting Inc
  • San Diego, CA

Job Description

Greetings!

This is Rakesh from Last Word Consulting Inc. found your profile on the job portal. Please share your updated resume if available and interested.

Job Description: -

Job Role: Service Delivery Manager

Location: San Diego, CA (ONSITE)

Duration: 6 Months- CTH

Job Description:

  • 10 years of experience in managing service delivery for big organization.
  • Strong experience on managing service desk, desk side support, SCCM, Intune, Exchange, AD and Cross Functional teams.
  • At minimum certified ITIL service management foundation at a minimum with a practitioner level or higher is desired.
  • Strong project, customer service, communication, and service management skills based on experience with outsourcing arrangements.
  • Knowledge and experience of industry standards such as ITIL v4, ISO 20000, COBIT, and CMMI - SVC at level 3 at minimum.
  • Preferably trained in ISO 9001 process quality management.
  • Strong knowledge of measurement processes, procedures and methodologies, including the ability to drive internal behavior.
  • Knowledge of service integration processes and procedures in a sourcing environment, including the ability to work with other Providers to meet customer's end-to-end service levels.
  • Able to handle the escalations and ensure to come up with Continuous Improvement plans.
  • Ability to understand, design, implement, and manage ITSM management processes and procedures in an outsourcing environment

Thanks & Rgds,

Rakesh Bharti

Last Word Consulting Inc.

Mobile:- +1 469-306-4649 Cell:- +1 469-806-2227

Email:- Rakesh@lastwordconsulting.com

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