Job Description

**직무 지원 이전에 이 페이지의 오른쪽 상단에 있는 옵션에서 언어 환경설정을 선택합니다.** Fortune Global 500에 선정된 기업에서 다음과 같은 기회를 경험할 수 있습니다. 가능성을 혁신 및 구상하고, 보상 문화를 경험하며, 매일 더 나아질 수 있도록 지원하는 인재 팀과 협력할 수 있습니다. UPS를 더 발전된 내일로 이끄는 것은 바로 역량과 열정을 지닌 사람입니다. 역량을 보유하고, 자기 자신은 물론 팀을 이끌 수 있는 인재를 위해 기술을 배양하고 다음 단계로 나아갈 수 있게 할 직무들이 준비되어 있습니다. **직무 설명:** **Main Purpose:** To provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution. **Main Duties and Responsibilities** + Develop excellent working relationships and communicate courteously with the customer to influence the achievement and maintenance of service performance and encourage new business with existing clients. + Advisecustomer latest booking times and documentation required. Booking and processing shipment requests within Marken's internal database and generating and verifying shipping documentation. + Manage and mentor any Customer Service agent direct reports ensuring ompliance within day to day activities. + Answering and dealing with general telephone and e-mail requests from external customers and internal offices/agents. + Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network Guidelines, policies and procedures. + Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress. + Manage and find resolution with any internal/external client reported complaints, closing out assigned CAPAs in an efficient and time critical manner. Escalating as and when necessary to the Branch Manager and Regional Director. + Working with all departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines. + Attend meetings with the client as deemed necessary to discuss account status and relevant service issues and concerns. + To be commercially aware, dealing with internal and external customers to increase business profitability. + To ensure a good level of understanding and knowledge of the Marken organization, products and services, ensuring that customer queries can be dealt with accurately and appropriately. + To build and maintain strong relationships with all internal departments and work as part of a team. + Contributing to development and implementation of global and regional regulatory functions for clinical trial supplies. + The ability to evaluate and understand the process for the distribution of Clinical Trial Supplies from the approval to ship process to final delivery. + Proactively track and trace shipments, monitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames delegating as and monitoring activity as necessary. + Identify weak shipping routes in terms of service expectation and profitability. + Presto Champion for Branch (if applicable). **Requirements:** + Experience of Courier or Freight Industry + Understanding of Aviation/Airline Networks desired + PC/System Literate + Ability to deal with enquiresand day to day issues. + Working with key decision makers + Able to influence others to ensure business targets are met + Working within a busy environment + Excellent communication skills + Excellent problem solving and prioritization skills essential + Excellent teamwork skills + Flexibility in working hours required + Weekend coverage, ability to handle shift work required in Customer Services **직원 유형:** 정규직 UPS는 차별, 괴롭힘 및 보복이 없는 일터를 제공하기 위해 최선을 다하고 있습니다.

Job Tags

Shift work, Weekend work,

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