Customer Support Specialist Job at Reconstruct, Remote

Y2plVXFuMDJKbW9HRVFDbGVhSVZLaFo0ZlE9PQ==
  • Reconstruct
  • Remote

Job Description

The Customer Support Specialist (CSS) will be responsible for managing and triaging all requests that come through support. These responsibilities include, but are not limited to

  • Owning all emails, requests and questions that come through the support channel
  • Assessing each issue and understanding where it should be escalated
    • Customer Success Management (CSM) team for customer workflow issues
    • Product (via Shortcut) for bug or software issues
  • Performing minor maintenance and correction tasks within the Reconstruct platform
  • Maintaining a fair understanding of Reconstruct to effectively troubleshoot support issues
  • Assessing and triaging hardware issues that are sent through support
  • Providing weekly updates to the Head of Customer Experience and Customer Success Management team on the following
    • Number of tickets created
    • Number of tickets closed
    • Number of open tickets
  • Provide beta testing for new features released by product
  • Updating technical documentation as appropriate

Skills Required

  • Excellent understanding of Zendesk
  • Excellent technical writing skills
  • Ability to manage and triage issues
  • Strong communication skills
  • Strong technical troubleshooting skills

This position will report to the Head of Customer Experience. There is no anticipated travel associated with this role.

Job Tags

Remote job, Full time,

Similar Jobs

Moonlight Companies

Palletizer (Day) - Paletizador (Dia) Job at Moonlight Companies

 ...our focus: peaches, nectarines, plums, pluots, table grapes, oranges, lemons, mandarins and pomegranates to be exact. These are the staples of Moonlight. With nearly a century of experience growing, packing, and delivering them, we know these fruits better than anyone... 

Merry Maids

Housekeeper/House Cleaning Professional Job at Merry Maids

 ...________________ Miracle Worker BEST JOB EVER! More About You: You like to perform miracles, by entering into dirty houses, and leaving them to look shiny clean! Why you will like it here Work in a team-friendly, family culture environment You... 

FSTONE Technologies

Social Media Manager Job at FSTONE Technologies

 ...re seeking a dynamic and highly skilled Social Media Content Creator to join our team! If...  ...track record with at least one year of experience, and know how to engage audiences with...  ...Advertising ~ WordPress ~ Social media management ~1 year ~ Entry level Salary:... 

Advanced Automation Corporation

Freelance Legal Interpreters, Translators, & Editors Job at Advanced Automation Corporation

Advanced Automation Corporation (AAC) is seeking freelance Legal Interpreters, Translators, & Editors to support our language services division. As a freelance language professional, you will play a crucial role in providing high-quality interpretation, translation, and...

NoGigiddy

Flexible Hours, Remote Work, Customer Service Role Paying Up to 19 Per Hour Job at NoGigiddy

 ...Remote Customer Interaction Specialist Start at $19/hr, No Degree Needed Do you thrive in a role where you can help and connect with people? We're searching for spirited individuals to join our team as Remote Customer Interaction Specialists. Work from the comfort...