Service Delivery Manager Job at Sumeru Solutions, Princeton, NJ

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  • Sumeru Solutions
  • Princeton, NJ

Job Description

  • Gathering and understanding customer requirements/SLA's and communicating to Ratings Services owners in a regular interval
  • Reporting Service quality through frequent dialogues and connect with and Ratings Technology and Business stakeholders through feedforward control
  • Addressing escalations and improving the services through strategical initiatives
  • Reviewing, planning, and communicating projects/services that may impact delivery of services to end users
  • When necessary, assist in capturing right details and actions with proper closure of incidents / problem tasks
  • Providing periodic major incident metrics reports to the stakeholders
  • Experience in effective stakeholder management, dealing with multiple stakeholders at varied levels of the organization subject matter experts, functional leads, departmental heads, executives
  • Management of BAU activities, changes and project work across global locations related to Rating Services and Corporate Services where applicable.
  • The goal would be to have SDM work collaboratively with internal stakeholders, customers, and our value stream leads.

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